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I study how people work in organisations and design processes and digital systems around their activities. I follow a request through each step: who receives it, what information they use, what they need to do and who receives the result. I examine delays, exceptions and points where responsibility is unclear. I define activities, responsibilities and controls, design digital workflows and support their adoption, reviewing what needs to change as people use them.
My work requires an understanding of both organisational needs and technical possibilities. My background in programming and systems allows me to discuss technical choices with developers and assess their effects on people's work. I use Jira to organise activities, plan projects and programmes, and track progress and dependencies.
I have written software, designed information systems, coordinated projects and people, and managed budgets. Over the course of my career, I have worked with 113 organisations in public administration, industry, telecommunications and services. My experience in records management, software development, telecommunications and training informs how I work today.
Understanding work and designing systems
Designing a system requires understanding what information people need, how they search for it and what they must be able to do once they find it. I addressed these questions at the Historical Archive of the Archdiocese of Catania, where I developed a system to digitise ancient manuscripts. With a limited budget, the system had to control scanners, make images accessible and link them to the metadata needed for searching.
I built the system using open-source software, developing the scanner controls and a search engine. To design the search engine, I studied how the archivists worked: the searches they carried out, the information they considered relevant and the results they expected. During development, I attended courses in archival science and records management.
My work with digital documents began during my service in the Italian Air Force and later extended to electronic document registration and digital preservation. For the Sicilian Regional Administration, I designed and built an electronic document registration and management infrastructure that remained in use for ten years. It was based on open-source software, including PAFlow, whose development I also contributed to.
My work has covered archival classification, document workflows, digital signatures, preservation, and technical and organisational training. I also worked on the historical archives of Italian Army military districts and, as a Senior Business Process Manager, on document processes for the Italian Navy. These experiences underpin my understanding of organisational records and archives, the rules governing their management and the needs of the people who consult them.
Connecting technical choices with the organisation of work
I have used Jira since 2004. I bring to it my experience in programming, systems administration and software release coordination: the way a system is configured determines what information is recorded, which steps people follow and what checks can be carried out.
I worked as a Senior Atlassian Consultant from December 2004 to September 2010 and from September 2013 to September 2022, for a total of almost fifteen years. I worked as a DevOps specialist for Seat Pagine Gialle; the assignment continued at Italiaonline, where I specialised in Jira and the Atlassian ecosystem. My responsibilities included system configuration, test automation and release coordination, bringing together software development, project management and Agile practices.
I have used Unix/Linux and open-source software in programming and systems administration, and contributed to several projects, mainly through testing and documentation. In my work for public administration, open-source software and the direct organisation of activities helped contain costs and reduce layers of intermediation: public funds paid for the technical and design work carried out by me and the people I coordinated.
Responsibility, resources and service continuity
Coordinating work requires attention to people, available resources and the consequences of decisions. I served the Italian Republic in the Italian Air Force from 1991 to 1995. After officer training and specialist training in telecommunications, I took command of the NATO/ACCAM Telecommunications Centre at the 41st Wing in Sigonella.
I managed the operational services personnel, the unit's budget and its projects, with responsibility for maintaining the continuity of communications networks. Reliable equipment, clear duties and careful information management were essential to keeping the service running.
I also conceived and developed software applications for the Air Force, often designing the hardware and processes needed to use them. On leaving the service, I received a commendation for my conduct and performance, with specific reference to the applications I had developed.
Helping people understand and use systems
Training often accompanies the systems I design. I explain the reasons behind the rules, the meaning of the information people are asked to provide and the effects of their actions on other people's work. The aim is for people to work independently and recognise situations that require a review or a change to the process.
I have delivered more than 7,500 hours of training to technical teams, project managers, professionals and management representatives. I have given talks on Agile methods at the University of Palermo and for the PMI Southern Italy Chapter. I have taught applications of cryptography and IT systems auditing at ITS “Angelo Rizzoli” in Milan, and computing at CIOFS-FP Sicilia as part of programmes to prevent early school leaving.
Knowledge sharing has also been part of my involvement in technical communities. I co-founded PALUG, the Palermo Linux user group, and the Urbino Montefeltro Linux User Club. I have organised meetings, prepared documentation and spoken at Linux Day events.
Writing documentation and teaching have taught me to examine what I know from the perspective of someone who needs to understand it. In my writing, I explore work, organisations, technology and knowledge.
Last updated: September 21, 2026.